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Brands are struggling to overcome the fear of “loss of control” that comes with proactive customer service on social media channels and enjoy its core benefits.  In order to have happy customers, positive brand awareness will need to be established by having ongoing and authentic two way conversations.

  • Respond immediately to customer complaints or issues on social media channels—and follow up.  Do involve product development, marketing, legal, wherever needed HR within your organization in the loop.
  • Work with marketing, communications, customer service, human resources, and other functions to establish consistent messages with customers
  • Manage team and department roles in customer service efforts
  • Take a conversation with a customer offline whenever necessary
  • Interact with customers one on one during a brand reputation crisis
  • Establish metrics to gauge average response time to customer complaints and overall positive sentiment
  • Present data to senior leaders showing the effectiveness of customer service on social media channels


ISHIR Social Media teams offers reputation management services to assist brands to manage customers’ complaints and issues online.   Having made the leap in dealing with customer service issues on social media channels using best practices ISHIR has been able to make a difference in how brands are leveraging social media internal and external to the organization.  ISHIR can assist brands from the front lines of Twitter, Facebook, Instagram, LinkedIn, FourSquare, Yelp and others build a positive reputation and trust with their customers.

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ISHIR is a globally diversified leading offshore software development company with experience and expertise in a broad range of services and solutions. With 15 years of experience in the IT industry, ISHIR enables cost-effective and dependable software outsourcing solutions. We have over 900 satisfied clients across the globe and matured to become an extension of their internal teams.

We are experts in the field of software development, web design and development, managed cloud services, software testing, application development services and customer software development. India is a sought after market for addressing software development outsourcing requirements for enterprises across the world. ISHIR offers the value add of in-depth knowledge of all the key industries combined with the commitment to innovate and offer next-generation technological advantage. As a renowned custom software development company in India, one of the key differentiators that we offer is to understand our clients’ business objectives and challenges and align the right technology to provide customized solutions.

Headquartered in Dallas, with global delivery center in Noida, India, we are one of the preferred software development companies with a unique combination of skilled people, world-class processes and robust technology. ISHIR has a successful track record of delivering hundreds of projects using various tools and technologies. We have delivered on-time and on-budget custom software development services and application development services. Using our flexible delivery models, we have ensured success in all our offshore outsourcing projects. We have added substantial value and savings for our clients, often exceeding up to 85%, making us a dependable offshore Software Development Company. As a front runner software development company, India, we ensure that we go the extra mile to maximize ROI for our clients and act always as a trusted advisor of our clients.