July 10, 2020 Last Updated: July 23, 2020

Our CEO, Rishi Khanna’s shares the top resources to help tech leaders boost their customer-service skills. Rishi is a member of the Forbes Technology Council. Forbes Technology Council is an Invitation-Only Organization for Senior-Level Technology Executives, who are selected for the council based on their deep knowledge and diverse experience in the industry.

Rishi shares, “I love the book Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III. He taught me that to create an unforgettable customer experience, one needs to train their people and create systems and practices that encourage those in the frontlines to go the extra mile.”

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