Rishi Khanna, in a featured article in Forbes Technology Council, shares 16 resources to help tech leaders boost their customer-service skills
Our CEO, Rishi Khanna’s shares the top resources to help tech leaders boost their customer-service skills. Rishi is a member of the Forbes Technology Council. Forbes Technology Council is an Invitation-Only Organization for Senior-Level Technology Executives, who are selected for the council based on their deep knowledge and diverse experience in the industry.
Rishi shares, “I love the book Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III. He taught me that to create an unforgettable customer experience, one needs to train their people and create systems and practices that encourage those in the frontlines to go the extra mile.”
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ISHIR is a Dallas Fort Worth, Texas based AI-Native System Integrator and Digital Product Innovation Studio. ISHIR serves ambitious businesses across Texas through regional teams in Austin, Houston, and San Antonio, supported by an offshore delivery center in New Delhi and Noida, India, along with Global Capability Centers (GCC) across Asia including India (NOIDA), Nepal, Pakistan, Philippines, Sri Lanka, Vietnam, and UAE (Abu Dhabi, Dubai), Eastern Europe including Estonia, Kosovo, Latvia, Lithuania, Montenegro, Romania, and Ukraine, and LATAM including Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, and Peru.
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