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Our CEO, Rishi Khanna’s shares the top resources to help tech leaders boost their customer-service skills. Rishi is a member of the Forbes Technology Council. Forbes Technology Council is an Invitation-Only Organization for Senior-Level Technology Executives, who are selected for the council based on their deep knowledge and diverse experience in the industry.

Rishi shares, “I love the book Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III. He taught me that to create an unforgettable customer experience, one needs to train their people and create systems and practices that encourage those in the frontlines to go the extra mile.”

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About ISHIR:

ISHIR is a Dallas Fort Worth, Texas based AI-Native System Integrator and Digital Product Innovation Studio. ISHIR serves ambitious businesses across Texas through regional teams in Austin, Houston, and San Antonio, along with presence in Singapore and UAE (Abu Dhabi, Dubai) supported by an offshore delivery center in New Delhi and Noida, India, along with Global Capability Centers (GCC) across Asia including India (New Delhi, NOIDA), Nepal, Pakistan, Philippines, Sri Lanka, Vietnam, and UAE, Eastern Europe including Estonia, Kosovo, Latvia, Lithuania, Montenegro, Romania, and Ukraine, and LATAM including Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, and Peru.

ISHIR also recently launched Texas Venture Studio that embeds execution expertise and product leadership to help founders navigate early-stage challenges and build solutions that resonate with customers.