ISHIR has a well-honed Application Maintenance Methodology
ISHIR has perfected its application maintenance methodology by starting with gradual transfer of duties from customer’s in-house maintenance team to our offshore team and then increasing responsibilities held by the offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. ISHIR’s proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.
This process is accomplished in four phases:
- Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Obtain thorough understanding of the business domain and a complete understanding of the application implementation
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
- Stabilize infrastructure and the support processes
- Obtain thorough understanding of the scope and complexity of technical and business issues
- Distribute work between client and offshore maintenance teams
- Provide training in the areas required to the maintenance team under the guidance of the onsite team
- Schedule workload and system analysis
- Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
- Offshore maintenance team to perform most change request activities on its own, including help desk calls
- Client team to retain highly critical activities like change prioritization and version control
- Provide steady state support
- Assume entire maintenance operation, from versioning and end-user support, to help desk activities
ISHIR is a globally diversified leading offshore software development company with experience and expertise in a broad range of services and solutions. With 15 years of experience in the IT industry, ISHIR enables cost-effective and dependable software outsourcing solutions. We have over 900 satisfied clients across the globe and matured to become an extension of their internal teams.
We are experts in the field of software development, web design and development, managed cloud services, software testing, application development services and customer software development. India is a sought after market for addressing software development outsourcing requirements for enterprises across the world. ISHIR offers the value add of in-depth knowledge of all the key industries combined with the commitment to innovate and offer next-generation technological advantage. As a renowned custom software development company in India, one of the key differentiators that we offer is to understand our clients’ business objectives and challenges and align the right technology to provide customized solutions.
Headquartered in Dallas, with global delivery center in Noida, India, we are one of the preferred software development companies with a unique combination of skilled people, world-class processes and robust technology. ISHIR has a successful track record of delivering hundreds of projects using various tools and technologies. We have delivered on-time and on-budget custom software development services and application development services. Using our flexible delivery models, we have ensured success in all our offshore outsourcing projects. We have added substantial value and savings for our clients, often exceeding up to 85%, making us a dependable offshore Software Development Company. As a front runner software development company, India, we ensure that we go the extra mile to maximize ROI for our clients and act always as a trusted advisor of our clients.