ISHIR has perfected its application maintenance methodology by starting with gradual transfer of duties from customer's in-house maintenance team to our offshore team and then increasing responsibilities held by the offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. ISHIR's proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.
This process is accomplished in four phases:
"As an early stage startup we had minimum documented specifications for our project. ISHIR sent one of their business analyst onsite to gather our requirements and helped us get comfortable with the offshore outsourcing process. It also removed any ambiguities within the project scope. The project was completed on time and within the budget. We were impressed by the mature offshoring methodology."
Technology Start Up from USA