ISHIR has a well-honed Application Maintenance Methodology

ISHIR has perfected its application maintenance methodology by starting with gradual transfer of duties from customer’s in-house maintenance team to our offshore team and then increasing responsibilities held by the offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. ISHIR’s proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.

This process is accomplished in four phases:

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