Help desk software

At ISHIR, we understand just how much of the IT budget is being allocated towards "keeping the lights on".

ISHIR application maintenance services goes beyond managing and optimizing overgrown software applications. We also understand the logistical challenges involved in supporting obsolete technology, legacy applications and software, hence our portfolio based, consultative approach takes a holistic view of technology, information architecture, people, and services into account when we provide application maintenance services. Our portfolio based approach also allows unparalleled levels of customization in our processes to meet the individual needs of the client needs, objectives and budgets. We can truly adapt our solutions to your critical needs.

ISHIR application maintenance services help you get the best out of your existing IT applications. Our mature and honed application maintenance methodology enhances the life of your systems, ensure that the applications evolves with your business, reduces system downtime and help you focus on strategic initiatives by minimizing the time spent on routine tasks and activities. ISHIR application maintenance processes include thorough documentation of application features, and mapping business processes to application portfolios, ensuring high levels of business and application understanding. By minimizing application downtime and volatility, applications maintenance teams stay geared to provide rapid responses to key change requests and new business requests. By questioning redundancies and high cost low business value or business criticality, ISHIR also ensures easier application maintainability.

How does it work?

We start the engagement with understand your business domain, technology roadmap, processes, and portfolio of applications, then optimize and align team structures to deliver improved application support from our offshore teams. ISHIR also conducts offshore capability and maintainability analysis to ensure domain expertise and resource readiness is available in our offshore delivery center.

ISHIR offers the maintenance support under two engagement models:

Dedicated Application Support Team
ISHIR being a custom software application development company can set up a dedicated support organization and identify the right resources for the applications to be supported within the application portfolio. These resources provide significant value to the application support efforts over time. These software maintenance services typically begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. ISHIR application maintenance includes application support, technical, functional, ongoing enhancements and extensions to mobile and the cloud.

On Demand Application Maintenance Services
ISHIR application maintenance services are also available on an on-demand basis where by our consulting application maintenance service can be performed on a project or piece meal basis. We also offer engagement models on per hour, pool or hours or retainership basis.


Our qualified offshore software support team delivers application maintenance and enhancement services that provide immediate business value to your organization:

  • Frees up your valuable IT staff and other resources for more strategic, core initiatives.
  • Brings best-of-breed technology solution and skilled maintenance experts to the task.
  • Significant reduction of ongoing software maintenance costs
  • Lowered risks and increased predictability
  • Timely release of program fixes and enhancements
  • Improved knowledge management with tool based reverse engineering
  • Full software portfolio optimization
  • Cost variability for cyclical businesses
  • Ongoing alignment with industry trends


Based on your needs, budgets and the preferred engagement model, ISHIR can deliver 24x7 coverage for application portfolios. ISHIR's expertise spans Microsoft Technologies, J2EE, Java, Open Source and several other platforms, databases, languages, software, and enterprise applications.

Success Story

Success Stories ISHIR Flow helps plan Portal strategyPortals are very much on the minds of business and government leaders.


"We appreciate all the ISHIR has done for us and recognize the length you go to keep clients happy.  Please pass on our thanks to the team and key members of management."

Robyn Murfett
Practice Lead
System Integrator in USA

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