Help desk software

Our Commitment to Business Continuity

ISHIR has a robust and time-tested Business Continuity Plan (BCP) that ensures that the business operations of ISHIR are not disrupted by any natural or unnatural disaster.

The BCP reiterates our commitment to delivering the highest quality solutions using the onsite/offshore model, and protecting our clients from risk. Our business continuity plans are based on the need to protect professional staff, computing infrastructure, and intellectual property in order to help our customers remain in business through any contingency. That includes provisions to ensure the mobility of professional skills along with fully redundant communications backbones and computing infrastructures.

Power & Utilities

Our entire facility can be run on auxiliary power. We have multiple back-up options to enable us to run the facility without power for an uninterrupted period of 2 days. The electrical supply into the facility is conditioned using a three-phase servo stabilizer. All power supply to computers is provided by online Uninterrupted Power Supply systems. Load balancing and redundant clusters stabilize voltage and frequency to within 1%. An underground water storage tank has the capacity to service the entire ISHIR facility for 2 days. We also have our own bore well.

Internet Redundancy

We have two (2) parallel high speed fiber connections (8 mbps each) from different service providers. This ensures 100% connectivity to the cyber space. In addition we have backup DSL connections from 4 different providers to ensure business continuity in case fiber breakage.

Fire & Medical Emergencies

We have arrangements with a 24x7 hospital a few miles from the office. Contact details are maintained at multiple points for nearby fire stations, blood banks, police station, 24-hour pharmacies etc. We have elaborate fire safety arrangements including B and C type extinguishers, multiple exits, smoke alarms, and hose pipes within the facility.

Data and Exchange Recovery

An intelligent disaster recovery system is in place for restoring complete server information at short duration. The backup is restored on an offline Exchange server for high availability.

Dedicated Team

A dedicated team of engineers who work on a 24x7 schedule resolves ongoing operations issues. An intranet-enabled helpdesk request is followed by a structured process ensuring quick resolution of queries, leading to very low downtime of hardware and software.

Success Story

Success Stories ISHIR Flow helps plan Portal strategyPortals are very much on the minds of business and government leaders.

Testimonials

"Working with ISHIR has been a satisfying experience for us. The ability of the experts to grasp the ideas and translate into software structures is praiseworthy"

Neeraj Chopra
Project Manager
Independent Software Vendor (ISV)
in USA

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