Help desk software

Achieve next level of business advantage by partnering with ISHIR to transform your key business processes

CxO are pressured to cut costs, tighten controls and improve business performance, without disrupting internal operations. ISHIR can help you save costs immediately, while making refinements that make business work smarter.  With ISHIR as your BPO partner, you can redirect your valuable resources more efficiently and strategically.  Turn to ISHIR to help utilize your internal resources towards core competencies to differentiate and build your business competitiveness.

Our expertise lies in providing offshore back office support services.  We follow a very well-structured methodology in carrying out the process to ensure high-quality and short turnaround time.

Offshore Data Entry Process

ISHIR Data Capture Services offers high quality, cost-effective solutions ideally suited to high volume applications such as forms processing, keying from images, data extraction from the web, electronic publication, file conversion and more. As a leader in the offshore data entry market, ISHIR offers the highest level of cost savings, efficiency and security derived from our experience delivering offshore solutions.

Video Tagging & Classification

As digital videos take the web by storm, users need help finding the right content. Today's video search tends to be cumbersome and ineffective. Users of most video sites, like YouTube, AOL, Yahoo! Video, etc. , end up simply checking out the videos other users liked: the top-100 list. Tagging changes that and allows for better contextual searches.

Data Reconciliation Services

Data reconciliation involves comparing related data elements across two or more sources using a combination of manual and automated processes.

  • Ensuring data is correct for calculations
  • Reconciling income statements, invoices, travel & expense receipts
  • Assessing and correcting incorrect data
  • Order & accounts monitoring

Outsourcing data reconciliation tasks frees up your time to focus on analyzing information and making key decisions..

Data Cleansing Services

Data cleansing or data scrubbing is the act of detecting and correcting (or removing) corrupt or inaccurate records from a database. It involves identifying incomplete, incorrect, inaccurate, irrelevant etc. parts of the data and then replacing, modifying or deleting this bad data.  After cleansing, a data set will be consistent with other similar data sets in the system.

Email-based Support

We are committed to manage your email support requirements from customers. We strive to build exceptional customer relationships with effective and high-quality responses that are tailor-made to your customer's unique queries within a very short turnaround time.

Our key differentiation lies in the following:

  • Well-researched Response Our email support team is trained to develop knowledge about the business process that they are responsible for. Each and every query is carefully understood and issues are well-researched to gather all the valid points that pertain to that query. This helps in obviating the problem of "scanned responses" and brings about an element of customization in the response.
  • Scalable Process Design The process workflow is designed to cater to complex situations. We lay emphasis on building an extensive knowledge base to enable us to draft concise and accurate responses to customer queries. Exceptional cases are escalated first to Supervisors and subsequently to the client using a carefully designed escalation process. This process is designed to ensure a quick response time and encourage ownership and accountability.
  • Quality Orientation Our Quality Analysts ensure that responses are framed in a structured form and are accurate and complete in all respects. They also facilitate quality through checks and ongoing assistance to our CCP team. Our quality team runs periodic quality-centric programs which focus on building process efficiencies and improving quality and productivity of the CCP team through process reengineering.
  • First Time Resolution Our team is trained to provide one contact resolution to customer's query. We anticipate customer's next question and attempt to make the first response as comprehensive as possible to ensure first time resolution. We encourage minimization of number of contacts - it has a beneficial impact on both customer satisfaction and processing costs.

Online Profile Approvals

A big part of a community portal is inviting memberships and registrations in order to build a member/client base. A number of times companies running portals and online service channels are not able to make a headway with their marketing efforts as they are wary about handling the surge in registrations and membership requests. Thus, they first have to invest in building the set up for support before they can get aggressive on the marketing front.

We can provide just the set up needed to completely take care of this aspect of your business process. Systems and methodologies to manage the process have been set up by us and guidelines to maintain the same. Before approving any profile, we lay down the criteria for the approval or the conditions that profile must meet for it to be approved.

You are assured of a clean website that is free from any obscenity/nudity or any objectionable textual matter and graphics which could negatively affect your website.

Online Chat

ISHIR provides online chat services to provide "round-the-clock" support to customers via online chat. Online chat is one of the best ways to support your customers as it provides 24/7 support with significant cost-effectiveness. The benefits of providing this service to your customers are many. It will increase customer satisfaction because your customer will receive a real-time response and would not have to wait. This real time support can have text, voice and video support as well, depending upon the technical set up of your servers. We can also arrange for the same in case your hosting set up doesn't support these services.

Web Content Approval

We understand the benefits that a good content can bring to a website. It makes business sense for you to have the right and relevant content free from any objectionable material. We specialize in combing the archived parts of the website and filter it accordingly to remove the filth and unnecessary content. This is applicable to web forums and other online public places where regulation of the content becomes difficult. Also, with the increase in the number of registered users, the influx of the content flowing in for uploading becomes large enough. ISHIR can help you with managing this part as we can immediately ramp-up our operations depending on the content traffic on your site.

For new content that keeps flowing in, we will implement a well-structured process that will allow us to check all the user-driven content against the guidelines for each category and then accordingly upload it if it meets the criteria or disapprove it, if it does not meet the criteria.

Website Bug Reports

A fully-functional website free from any bugs is indispensable necessity for your web project to succeed. In order to make sure that all sections of website are up and running, our team of developers and testers will periodically check the entire functionality. In case of any bugs or errors, we have a capable team to not only report those bugs to your technical team but also fix them from our location to ensure immediate rectification.

Web Content Development

ISHIR understands the importance of relevant and right content for an effective web positioning and enhancing of the user interest. Our content writers understand the nature of the content that should be published on various types of websites like dating, technology, marketing etc. We are well positioned to develop new content, re-write and correct the existing content thus helping you to align more closely with your target audience.

Contact us for Business Process Outsourcing Services

Success Story

Read our success stories on Business Process Outsourcing Services

Success Stories ISHIR Flow helps plan Portal strategyPortals are very much on the minds of business and government leaders.


"ISHIR possesses strong knowledge of how to outsource and offshore business process and IT services and make the initiative successful.  Together, we were able to build effective service offering that has facilitated fast and transparent interactions between ISHIR, us and our end client.  ISHIR has proved to be a valuable partner in our initiative to serve our clients cost effectively and efficiently during the challenging times."

John White
Delivery Manager
IT Solutions Company

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