Help desk software

At ISHIR, we consistently invest in people, processes, tools and research on the latest technologies.

We are committed to investing into research, training, and development for new Microsoft technologies and tools so that we can implement the right solutions for your unique situation.

We have team of professionals from a variety of industrial backgrounds and expertise in various technologies, tools and domains.  Even though majority of our projects are in Microsoft .NET Framework and Microsoft Stack, since we work closely with a number IT departments we continue to service and support technologies.  Here is a list of few of the technologies we can service in house currently.

Development Environments - Microsoft ASP/ASP.NET, C#,J#,VB/VB.NET, XML, Java, JSP, J2EE, C++, VC++, VC++ .NET, Oracle Developer 2000, PHP, Cold Fusion, Delphi

Distributed Objects and Middleware Technologies - COM/COM+, DCOM, CORBA, RMI, Java Beans, EJB, ISAPI, ADO, C# and ADO.NET

Databases - Microsoft SQL Server, Microsoft Access, Microsoft FoxPro, IBM DB2, Informix, MySQL, Oracle

Application Technologies and Servers - Microsoft SharePoint Server, Windows Presentation Framework (WPF), Windows Communication Framework (WCF), Microsoft BizTalk (XML) Server, Microsoft Enterprise Project Management Server, Microsoft Exchange Server, Microsoft Digital Dashboards, Microsoft Mobile Information Server, Microsoft Customer Care Framework, Asterisk IVR, BEA Weblogic, IBM WebSphere Application Server, Oracle Application Server, EPM Live

SaaS Platforms – Microsoft Azure, Microsoft Online Services,,

Mobile – Blackberry OS, Apple iPhone, Google Android

Rich Internet Applications – Microsoft Silverlight, Adobe Flash/Action Scripting, Adobe Flex, Adobe Air

Open Source – Drupal, Joomla, BV Commerce, SugerCRM


Automated Functional & Regression Testing - WinRunner, SilkTest, RationalRobot, QuickTest Pro, Test Complete, Test Partner, eTester, Selenium, Watir, Canoo WebTest

Load Testing - HP/Mercury LoadRunner, SilkPerformer, WebLoad, OpenSTA, Performance Tester, QA Load, Apache JMeter, Open STA, Web Load, JCrawler

White Box Testing -  Rational Purify, PureCoverage, Boundschecker

Unit Testing -  Unite, Junit, Nunit, JProbe, Rational Purify

Defect & Change Tracking - Test Track Pro, Bugzilla, OnTime, d-tracker, ClearQuest, GNATS, TeamTrack, SourceForge, Test Director, Visual Intercept, Track Record, BugTracker.Net

GUI Testing -  HP/Mercury WinRunner, Silk test, Memory Leak -  AQtime, Rational-Purify, Jprofiler, TestComplete, DPusLite, DevPartner Studio for invalid memory references


Configuration Management - CVS, VSS, ClearCase

Design Utilities - Rational Rose, ERWin, Microsoft Visio, Visual Age, Enterprise Architect

ERP/Accounting Packages – PeopleSoft, SAP, Oracle, JD Edwards, Sage MAS 90/200, QuickBooks

Multimedia Technologies - Real Audio, MPEG, Maya, Adobe Generator, Adobe Illustrator, Adobe Photoshop, Macromedia Freehand, CorelDraw, Macromedia Director, 3D Studio Max with Character Studio, Macromedia Extreme 3D, Adobe Premiere, Sound Forge XP, Quick Time Virtual Reality QTVR), Elastic Reality (Morphing & Warping)

Operating Environments - Microsoft Windows 95/98/Me/NT/2000/2003/XP/2008/Vista/7, Microsoft CE/Pocket PC/Mobile OS, Linux Red Hat, Unix, Solaris, Palm OS

Project Management Tools - Microsoft Project, EPM Live, BaseCamp

Success Story

Success Stories ISHIR Flow helps plan Portal strategyPortals are very much on the minds of business and government leaders.


"Working with ISHIR has been a satisfying experience for us. The ability of the experts to grasp the ideas and translate into software structures is praiseworthy"

Neeraj Chopra
Project Manager
Independent Software Vendor (ISV)
in USA

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