Help desk software

ISHIR is strategic partner and a cost-effective outsourcing provider for Retail & Ecommerce industry

Retail has been the pulse of the economy.  Our retail solutions help specialty retailers run their retail operation whether online or brick and mortar stores efficiently, effectively and competitively by effective use of available technology.  We have expertise in implementing and integrating with leading retail and ecommerce application while also providing smart insights through business analytics.

Ecommerce
More and more customers are shopping online. While there are still many shoppers browse online and buy offline. Retailers often suffer from a lack of channel coordination and delivery infrastructure.  ISHIR can create smart shopping experiences, supported by web technologies such as content management systems, search engine optimization, paid search campaign management and web analytics.  We can guide clients in measuring the effectiveness of your ecommerce sites with metrics like conversion rate, cost of acquisition, average-order value, page-abandonment rate and site sales. We know that replacing custom Web-development initiatives with commercial, off-the-shelf, or open-source, software can save your company as much as 35% of ongoing maintenance and license costs.  We have experience in Magento and other open source platforms.

Retail Stores
Our experience with brick and mortar stores helps us develop and maintain mission critical Point of Sales (POS) solutions, in store CRM systems, customer loyalty programs, pawn shop solutions, inventory management, SharePoint intranet and extranet and back-end operations systems.  We help our retail clients by providing them with flexibility to remain on the competitive edge.  We assist them in developing custom application, maintaining their existing systems and testing their retail information systems along business process outsourcing needs.

Case in Point
We are impressed with the extent to which the ISHIR team has gone to understand our needs and challenges.  The team is putting in good efforts and diligence during the new development of the system, ongoing maintenance and  implementation of new company-wide Point of Sale (POS) initiative which involves 100+ store locations in four different states.

ISHIR designed and built the Intranet to support corporate and retail store activities using MOSS 2007 and its out-of-the-box capabilities.

Testimonials

"We are impressed with the extent to which the ISHIR team has gone to understand our needs and challenges.  The team is putting in good efforts and diligence during the new development of the system, ongoing maintenance and  implementation of new company-wide Point of Sale (POS) initiative which involves 100+ store locations in four different states."

Jeremy Swanson
CTO
$100 Million Retail Client

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